BOOKINGS
5. Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (usually one to seven days).
6. If your holiday starts within three months of the date you make your booking, you are required to pay the total price plus the Cancellation Scheme premium.
7. If your holiday starts more than three months from the date you make the booking, you are required to pay a deposit of one third of the cost of your holiday (or £100 per booking, if greater) plus the Cancellation Scheme premium(s).
8. CAMPING on Lundy must be paid for in full at the time of booking.
9. If prices have not yet been fixed for the period booked, then the deposit is one third (or £100 per booking, if greater) of the current price for an equivalent period (not necessarily the same dates), plus the Cancellation Scheme premium.
PLEASE NOTE: the deposit secures only the booking and not the price. In some cases prices may change considerably. The price will not alter if you pay in full at the time of booking (we may make specific exceptions to this).
10. Bookings must be for our normal booking periods and will not be for less than three days (two days on Lundy) or for more than three weeks. In the case of bookings for more than one week, we provide linen and towels for each successive week, but will only remake beds with the new linen if you ask for this three months before your holiday
11. If you pay a deposit, the balance must be received at least three months before the beginning of the period booked. We do not undertake to remind you and if we do not receive it when due, we shall, with regret, cancel your booking and make it available to others.
PAYMENTS
12. All payments made to us must be made in sterling. We accept
Mastercard/Access, Visa, cheques, and Euroeheques up to £500.
ARRIVAL AND DEPARTURE
13. In order to allow our Housekeeper time to prepare for you and your successors, YOU MAY NOT ARRIVE BEFORE 4PM ON THE FIRST DAY OF YOUR BOOKING, AND YOU MUST LEAVE BEFORE 11AM (l0AM FOR A SMALL NUMBER OF GENERALLY LARGER LANDMARKS, AND ON LUNDY) ON THE LAST DAY
NUMBERS
14. Excluding babies in cots, the number of people sleeping in the property and its grounds must never exceed the number shown as the maximum in the Price List.
PETS
15. Where dogs are allowed, they must be kept off the furniture and under proper control. No other pets are permitted.
LOSS OR DAMAGE
16. When you book, you agree to indemnify us against all loss and damage arising (including unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you.
17. We shall not be responsible for any loss, or damage to any belongings, or injuries sustained by you or any member of your parry.
CANCELLATION
18. If you cancel a booking for reasons covered by our Cancellation Scheme, you-must request a claim form in writing from us within seven days of the cause for cancellation occurring. If you cancel for any other reason you must notify us in -writing and if (and only if) we are able to relet all or part of the period booked we will return to you any sums received by us up to the amount you paid for the period relet (less £30 and the Cancellation Scheme premium). To achieve a reletting, we reserve the right to relet at a discount, at our discretion.
19. We can in some eases transfer bookings to a new date for a charge of £40 for each booking, plus any additional rent and premium, provided this is requested not less than three months before the start of the holiday (If there is a surplus we will hold that against a future booking, not refund it).
20. We may cancel a booking at any time before the date on which it begins. We would only expect to do this for essential building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will nor have any liability beyond this.
ACCESS
21. Anyone with our authority may have access during your stay This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since our housekeeper can aecompany visitor(s).
LUNDY
22. It is in your interest to be covered by the Cancellation Scheme. Please note that if you have nor paid the premium for the Cancellation Scheme, and if for any reason we cannot transport you to or from Lundy on the planned days, we shall have no liability to you for delays, coats, or losses, and if you are delayed on the Island you may be charged for any additional nights you spend, and/or moved to other accommodation.
VAT
23. Our prices include VAT. If VAT rates change, we reserve the right to amend our prices accordingly.
WE RESERVE THE RIGHT TO TERMINATE A BOOKING AT ANY TIME IF THESE CONDITIONS ARE NOT MET IN FULL.